First time log ins

If you are a member, you will already have an account set up.

Please use the email address you have provided us and set your password by selecting ‘Forgot password’.

This will be your password for future logins.

Creating an account

If you haven’t visited us before, or do not have an existing account with us, please visit the online customer portal. Select 'Join or book now' and follow the prompts.

Not sure if you have an account?

1. Visit the online customer portal.
2. Select 'Forgot password'. A new page will load.
3. Type in your email.
4. Select 'Submit'.
5. If you have an account, you will receive a email to reset your password.
6. If you do not have an account, a message will load stating 'Email address not found'.
7. If your email address was not found this means there is no associated account to the email you entered. Existing members should contact the centre to check their email address if this occurs.
8. If you are not a member, please proceed back to the login screen and select 'Join or book now' and follow the prompts.

1. Login to your online account using your email address and password.
2. Select 'Account'.
3. Select 'Payment settings'.
4. Select the member or guest you wish to edit at the top of the screen.
   • If you are paying for a student's account, the bank account sits under the responsible persons / guest account details.
5. Select 'Add new payment method'.
6. Select which payment method you wish to update and select 'Next'.
7. Enter new details and click 'Submit'.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. Go to the 'Payments' tab to check your payments.

You can access your online customer portal to update your payment details, postal address and phone number.

For all other updates please contact the centre.

1. Login to your online account using your email address and password.
2. Select 'My Accounts'.
3. You will be taken to the 'Edit profile' tab.
4. Select the member or guest you wish to edit at the top of the screen.
5. Edit your details.
6. Select 'Save Changes'.

1. Login to your online account using your email address and password.
2. Select ‘Book’ from the main menu.
3. Select ‘Gymnastics / Martial Arts’ from the sub-menu.
4. Use the filters to select your lesson.
5. Select 'Add a student' and complete their details for each student you wish to enrol.
6. Select 'Book now'.
7. Select 'Book now' again.
   • Accounts with multiple payment plans will be prompted which individual they wish to register.
8. Make payment (casuals only).
   • Pay for a single session via credit / debit card.

Credit / debit card

1. Enter your credit / debit card details.
2. Make payment.
3. Check your email for confirmation.

You will need to create an account to book into adult gymnastics. If you already have an account you can skip to step two.

1. Create account
   • Select 'Book now' on the timetable or visit the online customer portal
   • Select ‘Join or book now!’
   • Select ‘Casual Bookings’
   • The option of ‘Create Parent / Guest account’ will display
   • Select ‘Next’
   • Complete your details
2. Book
   • In the menu select ‘Group Fitness / Casual Programs’
   • You can use the category filter to select ‘Gymnastics – Adult’
   • Select your day and time from the calendar.
   • Select ‘book’
   • Select ‘book now’ next to the child you wish to register.
3. Make payment
   • Pay for a single session via credit / debit card.
   • You will receive an email confirming booking. Please note payment is required to hold your booking. Non-payments will automatically be cancelled.

To book into Play Gym you will need to create a parent account, add a child and then book. If you already have an account with the child you wish to book for, you can skip to step three.

1. Create account
   • Register for PlayGym
   • Select ‘Join or book now!’
   • Select ‘Casual Bookings’
   • The option of ‘Create Parent / Guest account’ will display
   • Select ‘Next’
   • Complete your details
2. Book
   • In the menu select ‘Group Fitness / Casual Programs’
   • You can use the category filter to select ‘Gymnastics – Play Gym’
   • Select your day and time from the calendar.
   • Select ‘book’
   • Select ‘book now’ next to the child you wish to register.
3. Make payment
   • Pay for a single session via credit / debit card.
   • You will receive an email confirming booking. Please note payment is required to hold your booking. Non-payments will automatically be cancelled.

1. Login to your online account using your email address and password.
2. Select ‘Book’ from the main menu.
3. Select ‘Group fitness’ from the sub-menu.
4. Use the filter to select your activity type i.e. 'Group Fitness'.
5. Find the class you want to book and select 'Book now'.
6. Select 'Book now' again.
   • Accounts with multiple payment plans will be prompted which individual they wish to register.
7. Make payment (casuals only).
   • Pay for a single session via credit / debit card.

Credit / debit card

1. Enter your credit / debit card details.
2. Make payment.
3. Check for your email for confirmation.

1. Login to your online account
   • Use your email and password.
2. Cancel booking
• Navigate to 'My Bookings'.
• Select 'Cancel Booking'.

1. Select your membership of interest from the list of available options.
2. Select 'Sign up now'.
3. Register your details, create your password and select 'Next'.
4. Check your summary, complete the membership agreement and select 'Next'.
5. Make payment.
   • Select your preferred payment method (bank details or credit card / debit card) for your contract and select 'Next'.

Payment methods

Please note that the details you enter will be linked to your contract for all future payments. You can change your payment details in the future using your online customer portal.

Bank details

1. Enter your bank details.
2. You will be taken to the payment gateway to make your initial payment which will need to be made by a credit/debit card.
3. Make payment.

Credit / debit card

1. Enter your credit / debit card details.
2. Make payment.
3. Contract confirmation.

You will receive an email confirming that you are now a member with your contract attached.

Please note that Active Adults memberships and youth memberships are not available to buy online.